- 01
Award evidence on retail paid media
Look for retail and ecommerce paid media results judged by a third party, such as the UK Paid Media Awards Retail Campaign of the Year or the UK Search Awards retail and ecommerce PPC categories, rather than an agency's own case studies.
- 02
Shopping feed and product data skills
For most retailers Google Shopping and Performance Max depend on the product feed. Ask who manages feed quality, product titles and exclusions, and how stock and margin data shape bidding.
- 03
Margin and incrementality, not platform ROAS
Platforms each claim the same sale. Ask how the agency measures contribution margin, returns and incremental revenue, and whether it uses holdouts, geographic tests or marketing mix modelling to check what paid media really adds.
- 04
Stores, ecommerce and retail media in one plan
If you trade in stores as well as online, check the agency can plan search, Shopping, social and retail media networks together and report store and online outcomes side by side.
- 05
Fee model and account ownership
Compare fixed or scope-based fees with percentage-of-spend models, since a percentage fee rises with peak-season budgets. Confirm you own the ad accounts, feeds, audiences and data if you leave.
- 06
Consumer law and consent-aware tracking
Ads that show prices must meet the CMA's price transparency guidance on drip pricing, and review content must meet its fake reviews guidance. Advertising cookies need consent under PECR, so ask how conversions are measured when shoppers decline.
- 07
Manchester presence versus remote delivery
Some firms are based in Manchester; others run a Manchester office, sometimes in shared workspace, alongside offices elsewhere. Decide whether in-person workshops matter, and ask who in the Manchester team will run your account.